Last revised: June 13th, 2019
Orders for in-stock merchandise are generally processed and shipped within 1-3 business days. Shipment will be ground service and will arrive between 2-5 business days.
The purchase of products and services on the Site is subject to availability. If merchandise is currently out-of-stock, we will attempt to flag that on the Site. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order without charge. In either case you can request to be notified by email when the product is back in stock.
Orders will only be shipped and delivered to addresses located within the United States. An order may only be shipped to one delivery address. Once the order has been shipped, you cannot make modifications to the shipping address, in case you want/need to modify it you would need to contact directly the courier.
The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.
You can reorder a previous order by visiting your account page.
We use multiple shipping providers to help ensure fast delivery to your door! Ground shipping within the contiguous states is free for orders +$35. For orders below $35 it would depend on the product quantity. Currently, we do not ship to Alaska, Hawaii and the U.S. Virgin Islands. Additionally, we do not ship to PO Box, APO or FPO address.
A shipment confirmation containing the tracking number will be emailed to you when your order ships.
Risk of Loss; General Prohibitions
THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.
We currently accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay and Amazon Pay. Your credit card will be charged when your order is shipped. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant us or the third party collecting that information on our behalf the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.
Once you submit an order on the Site, we can’t guarantee changes or cancellations after the order has been processed, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please contact Customer Service at:
Telephone: 1-786-539-5888- Monday through Friday 9:00 AM-6:00 PM (Eastern Time)
Any cancelled order will be promptly refunded.
RETURNS & REFUNDS
We absolutely love our authentic French recipes, and we’re confident that you will too! At bakerly, everything we make has real “Savoir Faire” or French expertise. Since the very beginning of bakerly, the founders – Julien and Fabian – have always known that they would never use gmo products or artificial flavors or high fructose corn syrup in their products. This is because they didn’t want to make or sell products that they wouldn’t give to their own children. This is the thinking behind the “No-No List”, created to define the list of ingredients that we’d never (ever) use in any recipe. And this list has more than 140 forbidden ingredients! Yes 140! We know, it’s a lot!! If you are unsatisfied with your purchase from bakerly.com, we do not accept returns since our products are perishable. However, we do accept feedback and we will address this and review the claim for bakerly team to decide on whether to refund or re-ship the purchased product. We can only refund the credit card on file.
We reserve the right to deny a refund or credit if the reasons do not comply with these Terms of Sale.
All prices shown on the Site are in U.S. Dollars.
We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively. bakerly auto delivery service and other subscription orders are deemed to be submitted as of the date of each shipment.
PRICING & DESCRIPTION ERRORS
We do our best to describe every item, product or service offered on the Site as accurately as possible. However, we do not warrant or guarantee that product descriptions, specifications, or pricing on our Site is complete, accurate, reliable, current or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, bakerly shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other payment account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. If a product you purchased from us is not as described, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging.
DISCOUNTS & PROMOTIONS
We occasionally offer discounts and coupons codes. While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted. We reserve the right to reject or cancel any order that does not comply with these terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.
SUBSCRIPTION – AUTO DELIVERY SERVICE
The bakerly auto delivery service is our subscription service that automatically delivers authentic French recipes right to your door on a recurring basis (e.g., every 1, 2, or 3 months). You can join bakerly auto delivery service by selecting the bakerly auto delivery option on a product page and checking out.
You can add products, skip shipments, edit shipping information, or cancel your order by heading to www.bakerly.com/login.
BY SIGNING UP FOR BAKERLY SUBSCRIPTION – AUTO DELIVERY SERVICE - WITH A RECURRING SHIPMENT, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND YOUR ORDER WILL AUTOMATICALLY BE PROCESSED AND SHIPPED ON A RECURRING BASIS AS SELECTED BY YOU UNTIL YOU END YOUR SUBSCRIPTION OR CANCEL YOUR RECURRING ORDER. Your payment method will automatically be charged for each successive shipment at the then-current price until you provide prior notice that you wish to cancel your subscription or change your product selection. Notwithstanding anything to the contrary contained herein, prices are subject to change at any time during the term of your subscription. To cancel your auto delivery subscription, log into your account. From the account dashboard menu, click on ‘Manage My Subscription’. Here you will see a list of your product subscriptions. Click ‘Cancel’ next to the item you’d like to cancel. Confirm you’d like to cancel the product by clicking ‘Cancel Subscription’ in the next window. If you are subscribed to multiple products, you’ll need to cancel each product individually using the above steps.